Frequently asked accounts questions

Here are answers to some commonly asked questions from patients regarding their Slade Pharmacy accounts.


How do I pay my bill?

Slade Pharmacy website via BPAY – This is the quickest and preferred payment method. Click here

By Phone: Call our accounts team on 1800 222 687 and pay by Visa, MasterCard or American Express.


Why am I being charged for the pharmaceutical items?

In line with hospital and health fund policies, you are responsible for the cost of medications you were taking prior to your hospital admission, not related to the admission and/or medications you took home with you on discharge. Please contact your health fund for further detail around your policy cover.


What is hospital discharge medicine?
Your doctor may have prescribed medication for your continued treatment after you leave hospital. Most discharge medicines are not covered by private health funds.


I have a concession or Safety Net card. Why am I being charged the full price?
Some prescriptions for medicines are not eligible for Safety Net benefits, including private prescriptions (see below) and premium brands, or medications not covered by the PBS. Our pharmacists can confirm the PBS eligibility of your prescriptions.

If a prescription is presented to a pharmacy within 20 days of a previous prescription for the same medication, you will not receive the Safety Net Benefit even if you have reached the threshold.

If your Safety Net card was not taken into account, please call 1800 222 587.


What are private scripts and Brand Price Premiums?
A private prescription is one that is not subsidised by the Pharmaceutical Benefits Scheme (PBS). This means the full cost is the responsibility of the patient. Concession, certain DVA (refer below) and Safety Net entitlements do not apply to private prescriptions. Private prescriptions are noted on your invoice with a ‘no’ under the PBS column.

Sometimes the government adds a special charge to certain brands of medication, the most common is called a ‘Brand Price Premium’. For more information about these charges, please contact your doctor who may be able to give you a different brand which does not attract the charge.


What if I am a Hospital DVA Patient?
Your medication costs during your hospital stay are determined by the type of DVA card you hold.

Gold Card: All inpatient and discharge drugs are covered, providing the item is on the PBS and is prescribed in the correct manner for it to be covered. Personal items such as toiletries are not included.

White Card: DVA covers you for only certain medical conditions so you may receive a separate pharmacy account for other items.

Orange Card: DVA subsidises the cost of your medicines, therefore you will receive an account for the co-payment portion of any medication used during admission or supplied on discharge.


Why is the name of the medication different to the one I am familiar with?
Each medication has two names, the generic and the brand name. The generic name is the actual name of the drug, while the brand name is given by the company who produces it. For example: paracetamol is a generic name while Panadol, Panamax and Herron are all brand names for paracetamol. The generic name is always used on your pharmacy account because it does not change.


Can a medication be returned and a credit can be given for that return?
Once a medication leaves the pharmacy it cannot be returned or re-used. This is because the safety of the medication cannot be guaranteed. As such, Slade are unable to provide a refund or credit for any medications that have left the pharmacy. At Slade we work with hospital staff to co-ordinate patient discharge prescriptions to ensure that the right medications and the correct amount are supplied. Please ensure that you check your medication prior to leaving the pharmacy. Please note this also applies to any medication that has resulted in an allergic reaction.


Can I bring my own medications to hospital?
If your medications are in their original packs you can bring these into hospital for administration during your admission. Due to hospital safety protocol, medications supplied in blister packs or other dose administration aids cannot be used during your hospital stay. Please discuss this with your Slade pharmacist or Health professional on your admission.


Why have I been charged the same amount for different quantities of the same medication?
In some situations your doctor is able to request a special prescription from the government, known as an Authority Prescription, so we can provide increased quantities of medications for the same cost.