Frequently asked accounts questions

Here are answers to some commonly asked questions from patients regarding their Slade Pharmacy accounts.


I have a concession or Safety Net card. Why am I being charged the full price?
Some prescriptions for medicines are not eligible for Safety Net benefits, including private prescriptions and premium brands. Our pharmacists can confirm the PBS eligibility of your prescriptions.


I have private health insurance and top hospital cover - why do I have to pay for medications either discharge or inpatient?
Health fund agreements with hospitals determine who pays for prescriptions. At most private hospitals health fund rules are that if a patient requires supply of medications regularly taken at home the cost is the patient’s responsibility. Similarly discharge medicines are not routinely covered by health funds. Please contact your health fund for further details.


What is hospital discharge medicine?
Your doctor may have prescribed medication for your continued treatment after you leave hospital. Most discharge medicines are not covered by private health funds.


What are private scripts?
A private prescription is one that is not subsidised by the Pharmaceutical Benefits Scheme (PBS) . This means the full cost is the responsibility of the patient. Concession, DVA and Safety Net entitlements do not apply to private prescriptions. Private prescriptions are noted on your invoice with a ‘no’ under the PBS column.


What if I am a Hospital DVA Patient?
Your medication costs during your hospital stay are determined by type of DVA card you hold.

  • Gold Card: DVA covers all medicines relating to your hospital treatment but not personal items such as toiletries.
  • White Card: DVA covers you for only certain medical conditions so you may receive a separate pharmacy account for other items.
  • Orange Card: DVA subsidises the cost of your medicines, therefore you will receive an account for the co-payment portion of any medication used during admission or supplied on discharge.


How do I pay my bill?
In person: You can pay your account at the Slade Pharmacy located in the hospital from where your medication was supplied.

By Phone: Call our accounts team on 03 9565 4482 and pay by Visa, MasterCard or American Express.

By Cheque: Please post your cheque together with the remittance advice found on the bottom of your statement to:

Slade Pharmacy Services

Patient Accounts

14 Palmer Court Mt Waverley VIC 3149


Can a medication be returned and a credit can be given for that return?
Once a medication leaves the pharmacy it cannot be returned or re-used. This is because the safety of the medication cannot be guaranteed. As such, Slade are unable to provide a refund or credit for any medications that have left the pharmacy. At Slade we work with hospital staff to co-ordinate patient discharge prescriptions to ensure that the right medications and the correct amount are supplied.


Can I bring my own medications to hospital?
If your medications are in their original packs you can bring these into hospital for administration during your admission. Due to hospital safety protocol, medications supplied in blister packs or other dose administration aids cannot be used during your hospital stay. Please discuss this with your Slade pharmacist or Health professional on your admission.