Account payment and enquiries

Pay Bill

Pay your account easily through our secure online portal. Enter the BPAY Biller Code shown on your invoice in the box below and click the Go button.

Slade Pharmacy is a separate organisation to the hospital, clinic or facility where you received your care. This invoice is for medications provided by us for your treatment at that facility. These medications were not included in your hospital bill.



Some of our pharmacies have recently changed ownership, and while our services and our team remain the same there are now new payment details on our patient accounts.

Why are the details on my invoice different to my previous statements?
Due to the change of ownership, you may be issued with a new Customer Reference Number (CRN) and Biller Code to use for payment. Please check the details on your statement carefully and update any previously saved BPAY details to ensure payment is made to the correct entity.

Why have I received two invoices?
If the pharmacy ownership change occurred during your inpatient stay you may be issued two invoices. The invoices reflect the medications provided to you in the period prior to, and following, the change of ownership. Please note this does not impact the price of your medication, or any associated PBS entitlements that may apply.


By phone
Call 1800 222 687

This is an automated phone payment system. Please have the first four digits of your customer number ready and you will then need to enter your payment amount and credit card details. You will then receive confirmation of your payment.

Visa, Mastercard and American Express are accepted.


In person
Pay your account at the Slade Pharmacy outlet located in the hospital from where your medication was supplied.


Account enquiries

If you have an enquiry about your account, please visit our FAQs page, phone our accounts team on 03 9565 4482 or email 

Our Patient Accounts Team is available from 9am-5pm, Monday – Friday.

For business account enquiries, please call 03 9565 4432 or email