Order your compounded medication

The fastest way to order is via our secure online form. For urgent orders, call our Richmond team at 03 8420 0700.

No, all compounded medication orders must be submitted online through our secure order form. This ensures accuracy, tracking, and efficient processing. If you require urgent assistance, please call our Richmond team at 03 8420 0700.

To place an order, you will need: 

• A valid prescription 

• Your personal details 

• Medication details including dosage and quantity 

• Preferred collection or delivery option 

Yes, an original prescription is required before your medication can be dispensed.

Yes, you can upload a scanned copy of your prescription; however, the original (physical script) must be mailed or presented in-store before your medication can be dispensed, as required by law. 

Please mail your original prescription to:  
 
Slade Pharmacy Richmond 
Epworth Hospital, Ground Floor  
89 Bridge Road  
Richmond VIC 3121

We accept PayPal and major credit and debit cards, including Visa and Mastercard. Online payments are processed securely through our payment portal.

It typically takes 72 hours to process and prepare your medication. Please wait for confirmation from the pick-up site before collection. 

Once processed, orders are shipped via express post within 48-72 hours. You will receive an email with tracking details once your order has been dispatched. 

• Metro areas: Delivery is usually completed within 24 hours 

• Rural and interstate areas: Delivery times may vary, and significant delays can occur 

• Important note: Orders are not dispatched on Fridays 

Delivery costs depend on location and order size. The standard Australia Post Express delivery fee applies, and you will see the cost at checkout when placing your order.

Yes, we can deliver to PO boxes within Australia via Australia Post Express.

Yes, most orders require a signature upon delivery to ensure secure receipt. If no one is available, Australia Post will leave a collection card for pick-up at your nearest post office.

Yes, once your order has been dispatched, you will receive an email with tracking details. You can use these details to check your order status through Australia Post.

Please ensure someone is available to accept the delivery or check your post box for missed delivery notices.

Yes, place the first order with postage and subsequent ones as ‘collection,’ leaving a note to combine them. 

No, once an order has been processed, we are unable to modify or add additional items. If you need to place an additional order, we recommend doing so as soon as possible and leaving a note to request combined shipping.

This information is available on your medication label, or you can contact our customer service team. 

We will notify you by placing a ‘Last Repeat’ label on your last order. Please arrange a new prescription with your healthcare provider. For safety reasons we are unable to provide an ‘owing’ for the compounded products without seeing a new prescription.  

Your prescription is valid for 12 months from the date it was written. 

Some medications, such as certain eye drops, require refrigeration. Storage instructions will be provided with your order. 

No, under TGA regulations, we cannot compound commercially available medications such as Eikance®. However, if you have an allergy to an excipient, and this is endorsed by your prescriber, we can compound it for you.

We prepare customised eye drops for adults, children, and pets, ensuring they meet the highest quality standards. A list of products is also available on our secure online order form. 

Unfortunately, we currently compound eye drops only in the specified volumes available. 

No, our Trimix formulation does not require refrigeration and should be stored in a cool, dark place below 25°C. If temperatures are extremely high, you may refrigerate it temporarily, but it must be brought to room temperature before use. 

Unlike other formulations that contain alprostadil (which requires refrigeration), our Trimix formulation only contains atropine, papaverine and phentolamine and is stable at room temperature.  

No, refrigeration will not extend the expiry date. Always store Trimix in a cool, dark place below 25°C. 

Yes, we offer Promix, which contains alprostadil, papaverine, and phentolamine. Promix must be refrigerated at 2–8°C and brought to room temperature before use.  

If your doctor requires further details about the exact ingredients or concentrations of Promix, they can contact our pharmacy team at 03 8420 0700 for clarification. 

Yes! Please include your member number in the order form to ensure your points are added.

If you receive a damaged or defective item, please contact us immediately at 03 8420 0700 or email [email protected]. Due to pharmacy regulations, we are unable to accept returns of compounded medications unless there is a confirmed quality issue.